How do I get help or reach the Verilo Launch team?
Use the help button on any page for articles, the AI assistant or a request to staff; here is what the assistant can and cannot see or do.
Updated
The help button
Every page carries a help button. From it you can do three things:
- search these help articles;
- put a question to the AI assistant;
- send a message to our team.
If you are logged in, the assistant can look at your own account on record: listings, orders, invoices, claims and notices. It reads them so it can explain the status of something, such as the reason one of your listings has not gone live yet. That is all it does. It has read access only, so it cannot alter anything in your account. It will not ask you for a password or for card details. If it does, do not provide them.
Reaching a member of staff
You can write to us through the help button or on the contact page at /contact. The steps that follow are:
- We email you a ticket number.
- We reply by email.
- If you have more to add, reply to that same email and it stays with your ticket.
You can also email launch@zinndigital.com directly. Our office hours are Mon-Fri 08:00-20:00 UTC.
Who is responsible for this site
Verilo Launch is run by Zinn Digital® Ltd, which is registered in the United Kingdom.
Questions people ask
- Can the assistant edit my listing or account?
- No. It can only read your account records to explain them. It cannot make changes.
- Will the assistant ever want my card number?
- No. It never asks for passwords or card numbers.
- How do I add details after I have contacted you?
- Reply to the email that carries your ticket number. Your message is added to the request.